FAQ

Are the products sold on your website certified for professional use?

Yes, we only sell certified PPE products from reputable manufacturers, ensuring the highest quality and safety standards.

Do you offer any discounts or promotions for arborist equipment?

Yes, we occasionally offer discounts. To stay informed about our promotions, please subscribe to our mailing list and follow us on Facebook and Instagram.

What is the return policy for purchased arborist equipment?

You can return unused, unopened items to our store within 45 days of purchase.

How long does it take to process and ship an order?

Orders placed in our online store are processed on working days (Monday-Friday, 10:00-15:00) for items that are in stock. If an order is placed after 13:00, it will be sent to the buyer on the next working day. Please note that some items may be available in the shop as backorder items, and their delivery time is usually 2-3 weeks.

Do you ship internationally, and what are the shipping costs?

We do ship internationally, but not to every country in the world. Please refer to our shipping information page here for details. Delivery costs can be seen on the checkout page.

How can I get in touch with customer support if I have questions or issues with my order?

If you have any issues or questions, please feel free to contact us through our website form or send us an email at arne@arbogear.com.

Can I track my order after it has been shipped?

Yes, once your items are shipped, you will receive a confirmation email with tracking information.